Data Protection &
Privacy Policy

Introduction

Burtons Property Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled lawfully, transparently, and securely. This policy explains how we collect, use, store, and share personal information, and your rights under the UK GDPR and other applicable privacy legislation. It applies to all individuals whose data we process, including customers, clients, suppliers, website visitors, landlords, property investors, and business contacts.

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Personal Data We Collect
We may collect personal information, including:

• Identity Data: Name, date of birth, gender, job title

• Contact Data: Address, email, telephone number

• Transactional Data: Property transactions, rental agreements, investment details

• Financial Data: Payment and bank details related to property dealings

• Technical Data: IP address, browser type, device information, website activity

• Marketing & Communication Data: Preferences, subscription status, and consent records

• Other Data: Any additional information provided directly by you via forms, calls, or meetings
   

How We Collect Personal Data
We obtain personal data through:

• Direct interactions (forms, calls, emails, meetings)

• Online interactions (website, social media, email campaigns)

• Third-party sources (partners, service providers, publicly available sources)
   

How We Use Your Data
We process personal data to:

• Provide and manage property, investment, and related services

• Communicate updates, marketing, or administrative information

• Analyse and improve our services and website functionality

• Comply with legal, regulatory, or contractual obligations

• Facilitate property management, landlord, and investor relationships

• Manage leads, enquiries, and potential collaborations
   

Lawful Bases for Processing
We rely on one or more lawful grounds for processing:

• Consent: Where you have agreed to receive marketing or other communications

• Contractual necessity: To fulfil contractual obligations

• Legal obligation: To comply with UK law and regulations

• Legitimate interests: For business operations, analytics, marketing, and service improvements, ensuring your rights are respected
   

Automated Decision-Making
We may use automated systems to analyse data for business insights, marketing, or lead scoring. No fully automated decisions will be made that have a significant legal or financial effect on you without your explicit consent.

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Sharing Your Data
We do not sell your personal data. We may share information with:

• Service providers (IT, analytics, legal, marketing support)

• Regulatory authorities or law enforcement when required by law

• Business partners, landlords, or property investors when necessary to deliver our services
   

International Transfers
Where we transfer data outside the UK or EEA, we ensure adequate safeguards are in place to protect your personal information, in line with GDPR.
 

Data Retention
We retain data only as long as necessary for the purposes outlined above or to comply with legal or contractual obligations. Retention periods vary depending on data type and service provided.
 

Cookies and Online Tracking
Our website uses cookies to enhance functionality, track analytics, and personalise content. Our cookie banner allows you to accept or decline non-essential cookies, and you may update your preferences at any time.
 

Marketing & Third-Party Analytics
We may share anonymised or aggregated data with marketing platforms and analytics providers to improve our services and campaigns. You may opt out of marketing communications at any time.
 

Your Rights
You have the following rights under GDPR:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of data (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent where processing relies on it

• Data portability requests

Requests can be sent to our Privacy & Data Protection Officer at dataprotection@burtonsproperty.co.uk.
 

Security Measures
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, or destruction.
 

Complaints
You can raise concerns with us directly or with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
 

Updates to This Policy
We may update this policy periodically. The most recent version will always be published on our website.
 

Privacy & Data Protection Officer
Duncan Burt, Director of Burtons Property Ltd, serves as the Privacy & Data Protection Officer, responsible for overseeing compliance with data protection laws. You may contact Mr Burt with any questions or requests regarding your personal data at dataprotection@burtonsproperty.co.uk.

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